I have clients who have one mode of communication; complaining. They spend their entire hour with me complaining and, from what I can tell, spend their entire time at home doing the same. For the first few weeks I let this play out and then I stopped it. After several minutes I stepped in and told them to realize what they were doing. They didn’t realize they were doing it. They didn’t realize the tone of their voices and they didn’t realize how cruel they were being.